Cancellation Policy

KyneRx, Cancellation Policy

Effective Date: May 5, 2025

Overview

KyneRx is committed to transparent and fair cancellation practices. This policy outlines the terms and conditions for cancelling your KyneRx membership, treatment plan, coaching program, or any associated services. By using KyneRx services, you agree to the terms outlined in this policy.

Cancellation of Treatment Plans

You may cancel your KyneRx treatment plan at any time. KyneRx does not require long-term contracts or commitments. To cancel your treatment plan:

• Log into your patient portal at app.kynerx.com
• Navigate to Account Settings and select Cancel Plan
• Or contact our support team directly at support@kynerx.com or (910) 807-3821

Cancellations must be submitted at least 48 hours before your next scheduled billing date to avoid being charged for the following billing cycle.

Cancellation of Health Coaching

Health coaching services may be cancelled at any time with at least 48 hours notice before your next scheduled check-in or billing date. Cancellations submitted less than 48 hours before a scheduled appointment may result in that session being forfeited without a refund.

To cancel health coaching services contact us at:

Email: support@kynerx.com

Phone: (910) 807-3821

Cancellation of Consultations

More than 24 hours notice: Full cancellation with no charge.

Less than 24 hours notice: The consultation fee may be forfeited. A licensed physician has reserved time specifically for your appointment.

No show: Consultation fee is forfeited in full. Please contact us if you experience an emergency that prevents attendance.

Cancellation of Lab Kit Orders

Lab kit orders may be cancelled before the kit has been shipped. Once a lab kit has been dispatched from our fulfillment partner, it cannot be cancelled. If you receive a lab kit you no longer need, please refer to our Refund Policy for return options.

To cancel a lab kit order before shipment contact us immediately at:

Email: support@kynerx.com

Phone: (910) 807-3821

Cancellation of Prescription Orders

Prescription orders that have already been dispensed by our compounding pharmacy partners cannot be cancelled. All prescriptions are compounded specifically for each individual patient and cannot be restocked or resold. Once a prescription has been dispensed and shipped, please refer to our Refund Policy.

If your prescription has not yet been dispensed, contact us immediately:

Email: support@kynerx.com

Phone: (910) 807-3821

Effect of Cancellation on Medical Care

Cancelling your KyneRx plan does not affect any physician-patient relationship established through a completed telehealth consultation. Your medical records remain accessible through the patient portal at app.kynerx.com. If you are currently on a prescription protocol, please consult with your physician before discontinuing any medication.

KyneRx strongly recommends patients do not abruptly stop prescribed medications without physician guidance. Contact our support team to discuss tapering or transitioning your protocol before cancelling.

Reactivation

You may reactivate your KyneRx plan at any time after cancellation. Previous lab results and consultation history remain on file and can be used to resume treatment without starting from scratch, provided bloodwork is within the qualifying timeframe of 90 days.

Changes to This Policy

KyneRx reserves the right to update this Cancellation Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.

Contact Us

For questions regarding this Cancellation Policy, please contact us at:

Business Name: KyneRx

Email: support@kynerx.com

Phone: (910) 807-3821

Website: kynerx.com

Hours: Monday to Friday, 9:00 AM to 6:00 PM EST