Shipping Policy

KyneRx, Shipping Policy

Effective Date: May 5, 2025

Overview

All KyneRx medications are dispensed and shipped by Integrity Compound Pharmacy or another licensed pharmacy partner. This policy outlines processing times, shipping timeframes, packaging standards, and delivery requirements for all prescription orders.

Dispensing Pharmacies

All prescriptions are dispensed by one of the following licensed pharmacy partners:

Integrity Compound Pharmacy 8601 Dunwoody Place, Suite 750, Sandy Springs, GA 30350 (404) 815-1610 · mixwithintegrity.com

Greenwich Pharmacy 116 Greenwich Avenue, Greenwich, CT 06830 (203) 661-2721 · greenwichrx.com

Processing and Shipping Timeframes

Stage	Timeframe
Processing time	1 to 3 business days from prescription approval
Shipping time	2 to 5 business days via licensed common carrier
Total time from approval to delivery	Typically 3 to 8 business days

Timeframes are estimates and may vary due to carrier delays, weather conditions, pharmacy volume, or state-specific dispensing requirements. KyneRx is not responsible for delays caused by third-party carriers.

Free Shipping

KyneRx offers free standard shipping on all prescription medication orders delivered to eligible U.S. states. No minimum order value is required.

Shipping Destinations

KyneRx ships to patients located in all 50 states except MS, AK, NJ. We currently do not ship to the following states:

Alabama
Alaska
Arkansas
Hawaii
Missouri

Eligibility is confirmed during medical intake and physician consultation. If you are located in an ineligible state, our team will notify you before any order is placed or payment is processed.

Packaging Standards

All medications are shipped in temperature-controlled, tamper-evident packaging to maintain integrity and safety during transit.

Temperature-sensitive medications are shipped with appropriate cold chain packaging. Upon receipt:

Inspect packaging immediately
Store medication as directed on the prescription label
Contact us immediately at support@kynerx.com if packaging appears compromised or medication feels warm

Controlled Substances

Controlled substances including testosterone ship via signature-required delivery and may not be left unattended at the delivery address. A recipient must be present to sign for the package at the time of delivery.

Controlled substances are prescribed in compliance with applicable state and federal laws including the Ryan Haight Online Pharmacy Consumer Protection Act. Schedule III controlled substances may not be available in all eligible states.

Discreet Packaging

All KyneRx orders ship in plain, unmarked packaging. No KyneRx branding, medication names, or treatment details appear on the outside of any package. Patient privacy is maintained at every stage of the shipping process.

Order Tracking

Tracking is available in your KyneRx patient portal at app.kynerx.com once your prescription has been processed by the pharmacy. You will also receive a tracking notification by email when your order has shipped.

Address Accuracy

Patients are responsible for ensuring their shipping address on file is accurate and current. KyneRx and our pharmacy partners are not responsible for orders delivered to an incorrect address provided by the patient.

To update your shipping address before an order ships contact us at:

Email: support@kynerx.com

Phone: (910) 807-3821

Address changes must be submitted before your order has been dispatched. We cannot redirect shipments already in transit.

Lost or Damaged Shipments

Lost Shipments If your order has not arrived within the estimated delivery window and tracking shows no movement for more than 5 business days, contact us at support@kynerx.com. We will investigate with the carrier and arrange a replacement where applicable.

Damaged Shipments If your order arrives visibly damaged, leaking, or compromised, do not use the product. Contact us within 48 hours of delivery with photos of the damaged packaging and contents. We will work with the dispensing pharmacy to arrange a replacement at no additional cost.

No International Shipping

KyneRx does not ship internationally. All orders are delivered within the 45 eligible U.S. states only.

Changes to This Policy

KyneRx reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.

Contact Us

For questions regarding this Shipping Policy:

Business Name: KyneRx, Morph NC LLC